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SmilePRO awarded Patient Service Award 2020 by

Awarded by

SmilePRO Dental Care [] has been recognised with the WhatClinic Patient Service Award 2020, an annual award based on patient service excellence ratings from the worldwide healthcare search engine WhatClinic.

WhatClinic analysed 12 months of data from users of its website including patient reviews and feedback, and communication rates of listed clinics. In 2020, over 6 million people visited WhatClinic’s medical search directory to find and compare clinics, including ours.

SmilePRO Dental Care was only one of a few hundreds of clinics on the website that met the high standards needed to qualify for the award. To receive the Patient Service Award 2020, the clinic should have a consistently high ServiceScore™ rating, which measures the clinic’s commitment to patient care over a whole year, and also receive exceptional feedback and reviews from potential and existing patients. This Award represents the long term dedication of our entire team and focus on creating positive patient experiences throughout their treatment journey.

Dr Pankaj Chivte, Director & Chief Dental Surgeon, said “ We are truly humbled by the appreciation shown by our international patients. We take this award as motivation to further fuel our efforts to provide the best dental experience for our patients.”
Dr Bidisha Basu, Senior Dental Surgeon, said “Its an absolute pleasure & motivation for the acknowledgement on such an eminent platform for our dedication towards patient treatment & experience. The amalgamation of the belief of our patients in us & our efforts in bringing the latest treatment modalities for them definitely makes us continue in walking towards bringing the best dental care for you.”

David Roe, WhatClinic’s CEO, congratulated SmilePRO Dental Care and said “The Patient Service Awards have now run for 11 years. For 2020, we have taken into account thousands of data points, including ratings based on communication between patients and clinics, clinic’s promptness, politeness, helpfulness, customer service over the phone, email, online and in-person, as well as patient reviews, feedback and more.”

About WhatClinic

WhatClinic is a health and beauty search engine site that lists over 125,000 clinics globally. It was founded in 2007 & is in operation in over 120 countries. In 2020 over 6 million people visited the site to find, compare and book clinics and practices across a wide range of elective medical treatments.

About SmilePRO Dental Care

SmilePRO Dental Care has been started by Dr.Pankaj Chivte. Today, the SmilePro Dental & Implant Centres operate through 3 strategically located centres at Pune & Goa , with focus on providing international standards of dental care for our Indian patients & dental tourism for our international patients.
Our dental clinic in Goa caters to dental tourism in India [Goa] since 2006. Dr Pankaj has been treating international patients there since 15 years.

Our team always stands by:
“good dental care treatment with routine checkups goes a long way”.
We constantly educate our patients on how good routine dental care should be one of the main priorities for an individual for lasting dental & overall health.
Our main focus has been towards dental implants & full mouth rehabilitations alongwith smile makover treatments. Over time, we have incorporated newer technologies available in the field of dentistry. The most recent being in-house 3D digital intraoral scanner – the world-class 3Shape TRIOS intraoral scanner. This has boosted digital dentistry bringing high-precision, faster & less number of visits dentistry for all our patients. This has been especially imporatant over the past 1.5 years due to the pandemic. Digital dentistry reduces contact dentistry to a large extent making it safer for our patients & team at the dental clinic & dental lab alike. Also lesser number of visits to the dentist makes it safer for our patients. (more…)

It’s a Hatrick for us – to be awarded yet another year!!!
Although it has been a tough past year we are proud that our team members have risen to the challenge and have managed to provide service throughout.
This Award certainly reflects all the efforts. Thank you to all our patients who kept trusting our service.

2021- Dental Resolution For Your Oral Hygiene

The season of New Year resolutions is back again!

New year resolutions are something everyone is always excited. By the time the December month starts, one starts thinking about their resolutions they plan to start yet again this New Year. Well as a dentist, I always motivate my patients to start with some dental health resolutions which are not only important but should be followed by one & all.

People make big & small resolutions, some like breaking or making a habit, or say moving away for higher education & better job opportunities. Or something big as making the big gesture to someone special, or buying the dream car or dream house, or start your family.

Well dental care resolutions for most, I would say, are similar to the most common one – ‘this year I will reduce my weight.” They happen or happen just to some extent. While seeing so many check-up patients along with their annual health check-up, I come across this sentence from many of them, almost 95% of them- “Yes Dr I was suggested this last year. I thought, but somehow didn’t get around to getting it done.”

Dental care starts from small things at a time like any other resolutions we make.

That sudden niggling pain/ sensitivity may go away in a day or 2 or with a pain-killer, but one should have a dental check-up done regularly to keep dental problems at bay. One will definitely be familiar with the situation of having a small dental issue like food lodgement / chipped tooth become a dental emergency before a big event like an exam or flight or a job interview, etc.

Let’s highlight some dental care resolutions one should make to help have better oral health & healthy smiles.

  • If you have – Bleeding gums

Many think that brushing harder or having some tablets may just resolve the issue. One needs to understand that the most common reason for bleeding gums is plaque & tartar/ deposits build-up on the teeth around the gums. The only way to stop it is to have a professional teeth cleaning & polishing at the dental clinic. This is ideally advised every 6 months by the WHO.

It does not harm the teeth or enamel. Rather cleans the surfaces keeping your teeth & gums healthy.

  • You should – Floss

This is one of the most important, yet missed cleaning routines. It is said if you don’t floss, you miss on cleaning 35% of teeth surfaces. Flossing is not just any thread you can pick up from any box. Sit down with your dentist & learn the right way. Trust me, you save yourself from a lot of cavities.

  • If you have a – Black spot on your teeth

Well everyone sees a black spot here & there on their teeth. These are generally cavities/ decay process which has begun on the teeth. Some are incipient & needs to be monitored, while others need intervention, i.e., a dental filling. Waiting for sensitivity or pain is wrong, especially when you know you shouldn’t have that black spot on your tooth. There is no middle ground here – you just have to visit the dentist for the necessary treatment.

Sooner you get your filling done, you get 2 benefits-

  1. Smaller fillings last longer
  2. You reduce the chances of a rootcanal for your tooth
  • If you have – Sensitivity

Teeth sensitivity is the most talked about. All experience teeth sensitivity sometime or the other. What would you do? – Get the best sensitivity toothpaste & expect it to go away. Sensitivity could be due to varied reasons. Some common ones are-

  • You just may be more sensitive to To some extent is normal.
  • It could be due to wear of tooth structure, generally due to incorrect brushing
  • Decay or teeth cavities can cause teeth

A dental check-up will make it clear as to what is causing the teeth sensitivity & accordingly care/ changes/ treatment will be suggested to you.

  • Have your – Gums receded

Many people observe themselves and ask the dentist – “my gums have gone down” especially one of the front teeth. Again it can be because of wrong brushing or an underlying gums problem.

  • Increasing your Dental awareness

Everyone loves their smile. Look their best in all photographs. It’s time people become consciously aware & take steps towards better dental health. Better oral care is accessible. Regular conscious care is not very difficult and avoids costlier dental treatments in the long run.

Take a moment to understand what exactly is your dentist advising & giving you. Most of the above problems can be solved by

  • making a resolution to follow it, or
  • having a dental check-up, or
  • both


digital dentistry at SmilePRO dental care in pune

Dentistry Going Digital with 3Shape TRIOS 3D Intraoral Scanner

Dentistry going digital

The lifestyle field has grown considerably as people have gotten more comfortable with technology in their lives, everything from living their lives through smartphone apps to wearables that monitor steps taken and heart rate.

Dental impressions are 1 reason to make anyone hate going to the dentist. If you’ve ever needed a crown bridge, or veneer, then you’ve experienced the discomfort of a dental impression. It’s pretty difficult to wait for those 2-5 uncomfortable minutes for the gooey material to set.

But it’s the 21st century. There’s got to be a better way to do dental impressions, right?

Digital impressions represent cutting-edge technology that allows dentists to create a virtual, computer-generated replica of the hard and soft tissues in the mouth using lasers and other optical scanning devices. The 3Shape TRIOS dental intraoral scanner is a 3D scanning tool that is redefining the fundamentals of digital impression performances in the dental industry.
The intraoral scanner is an electronic device that reproduces in 3D images, the anatomical structures of the cavity, allowing to create a digital document for the dentist to be ready to work thereon.

What is the intraoral scanner used for?

They can be used for:

  • From single tooth to full mouth cases of crowns & bridges, veneers, dental implants
  • Smile makeovers
  • Full mouth or bite rehabilitation with implants/crowns & bridges
  • Digital dentures – partial or complete
  • Multiple kinds of dental prostheses
  • Invisible braces/ orthodontic treatment
Key advantages that the intraoral scanner offers to the dental treatment:
  • Improved image/impression quality for better-fitting restorations
  • Less chair time
  • No need for distasteful impression materials that cause some patients to gag
  • More comfortable, less anxious experience for patients and the dental team
  • Reduced possibility of impression-taking errors and elimination of material inaccuracies for fewer restoration mistakes
  • Patients tend to appreciate the new technology and state-of-the-art dental care, so they become more engaged in, and better informed about, the treatment process because they can see their impressions on-screen chairside.
  • The scan of the teeth being restored, as well as the opposing teeth and bite, can be completed in just three to five minutes.
  • The digital impression can be stored electronically indefinitely, which saves space, contributes to efficient recordkeeping, and supports a paper-free environment.
  • Green dentistry and eco-friendly
As a patient, what’s in there for you?

1. Speed
Consumers are shopping at the speed of digital transformation and expect their products to be delivered just as quickly.
2. Lesser dental visits
3. High accuracy
        Restorations made from 3Shape TRIOS dental intraoral scanners are faster, accurate fit and require less adjustments. These scanners have the ability to measure the shapes of teeth for digital precision while also highlighting details with the incorporation of high-level HD pictures in the 3D model. The precision of 3Shape TRIOS dental intramural scanners reduces the necessity for remakes and patients’ visit to a dentist can easily be minimized.

4. Movements during chewing can be checked digitally before fabrication of the dental prosthesis, hence increasing the accuracy of the treatment. It not only saves your opposing teeth from undue forces, it also helps your masticatory muscles & your TMJ joint in the long run. It also delivers optimal forces to your bone in more extensive cases.

5. Improved Dentist-Patient Communication
The 3Shape TRIOS dental intraoral scanners allow dentists to display a patient’s 3D-impression of their teeth on a screen soon after the scan is complete. After seeing an up-close view of a digital impression, patients can grasp a far better understanding of the condition of their teeth. The scanner also develops impressions in fully color to assist the dialogue between the dentist and his or her patient, and improve treatment.

All in all an absolute win-win situation for the patient – high-end technology giving high accuracy fit dental restorations over decades is always a great deal.

SmilePRO Success Stories –  What Our Customers Says About their Experience

Goa Branch:  Anxious UK national here for some teeth whitening whilst vacationing at Goa. She has been doing her whitening annually. After clinical examination, we suggested her a smile makeover with porcelain veneers. Initially scared with a permanent & more extensive change, with detailed discussion with our Smile PROfessionals & seeing our other cases, she was convinced to go ahead.
Everything planned – digitally preplanned alongwith patient acceptance, teeth preparations & digital impressions done. With prior coordination with our lab, she received her CAD-CAM temporaries 2 hrs later. She couldn’t imagine by lunch time she was walking out with her 1stlook though in temporaries.
2 days later she had her trials – good to go for the dental surgeon & patient. The next day, finals were cemented.
She couldn’t believe how smooth everything went. She was overjoyed beyond imagination not only for the results but the whole process too.

Pune Branch:  A young female, super scared of dentists, having put off almost all her dental problems with pain-killers & procrastination. Presently, with unbearable pain she had to take the concrete steps. Extractions, root canals, replacements were planned in step-wise manner.
But before all of that her extreme fear of any dental work, for apprehension & her gag reflex, had to be overcome. Her first appointment, she was shivering through the 30 minutes but braved on. Slowly with single-sitting root canals with the help modern technology at SmilePRO, she became more comfortable. [Well the patient mentioned the single-sitting & being painless too helped her majorly ; technology is always beneficial]
Her gag reflex was easily solved with our 3Shape TRIOS digital scanner…all tooth measurements for caps/bridges were a breeze for her. All done now & happily smiling again, she now appreciates & understands better her teeth condition. She takes more care & not scared anymore.

Better Quality Impressions and Restorations

Come experience the digital way of dentistry at SmilePRO with 3 shape TRIOS.
3Shape TRIOS is one of the leading digital scanners in the world. Not all digital scanners are the same – 3Shape has very high accuracy compared to others.
A meticulous team at SmilePRO alongwith highly trained dental lab technicians with the latest 3D printers & milling machines & digital planning skills gives you the best possible treatment outcome!!!

Women and Oral Health

Women are more vulnerable to changing hormone levels from puberty, certain sorts of contraceptives, pregnancy and menopause, and these hormone changes can impact oral health.

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